Terms & Conditions

Software Licence

Your use of the qPlayer software (including the qPlayer iOS app and qPlayer for Mac) is governed by the qPlayer End User Licence Agreement, which is presented to you on first use of the software and is available at any time within the software. In the event of any conflict between these Terms and the End User Licence Agreement on matters relating to the software, the End User Licence Agreement prevails.

1. Introduction

These terms and conditions ("Terms") govern your use of the qPlayer mobile application and the my.qplayer.app web portal (together, the "Service") provided by Matrix Productions Ltd ("we", "us", "our"), a company registered in England and Wales (company number 17201494). By using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

These Terms are governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection provisions that may apply in your country of residence.

2. Eligibility

You must be at least 13 years old to use the Service. By creating an account, you confirm that you meet this age requirement.

3. Account Registration

To access certain features, you must create an account using Apple Sign-In or Google Sign-In. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us promptly at hello@qplayer.app if you become aware of any unauthorised use.

4. The Service

qPlayer is a professional audio, video, and lighting platform designed for live performers. The Service allows you to:

• Create and manage setlists on iPhone, iPad, and Mac.
• Author shows on a timeline using qPlayer Studio.
• Play stereo and multitrack audio files.
• Play video files with external display output.
• Control DMX lighting via Art-Net and sACN.
• Display teleprompter text on dedicated screens.
• Transfer shows between devices via AirDrop or LAN.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

5. Purchases & Payments

5.1 Free Tier

The free tier includes 1 setlist, stereo playback, qPlayer Studio, and professional transport controls. No payment is required.

5.2 Perpetual Licences

Premium features are available through one-time perpetual licence purchases (Gig, Plus, and Pro), plus optional one-time add-ons such as the qMix Output Mixer. Each licence or add-on is a single payment that unlocks features permanently. Prices are displayed in the app and on our website. All prices include VAT where applicable.

5.3 Free Trial

Every new installation includes a single 14-day free trial with full access to Pro tier features. If you do not purchase a licence before the trial expires, your access reverts to the free tier. Your shows and data are unaffected. No payment is taken during the trial.

5.4 Billing

Purchases made through the iOS or Mac app are processed by Apple via your App Store account and are subject to Apple's terms.

5.5 Refunds

Refunds for App Store purchases are handled by Apple in accordance with their refund policy. If you reside in the European Union or European Economic Area, you have the right to withdraw from a digital content purchase within 14 days under the Consumer Rights Directive, unless you have expressly consented to immediate performance and acknowledged the loss of your right of withdrawal.

5.6 Perpetual Licence Terms

A perpetual licence grants permanent access to all features included in the purchased tier at the time of purchase. Future features released after your purchase date may or may not be included at our discretion. The licence is personal and non-transferable.

6. Your Content

6.1 Ownership

You retain full ownership of all audio, video, and other media files you upload to the Service ("Your Content"). We do not claim any intellectual property rights over Your Content.

6.2 Licence to Us

By uploading content, you grant us a limited licence to store, transmit, and process Your Content solely for the purpose of providing the Service (e.g., cloud sync, playback). This licence terminates when you delete the content or your account.

6.3 Your Responsibilities

You are solely responsible for ensuring you have the necessary rights and licences to use and upload any media files. You must not upload content that infringes third-party intellectual property rights, contains malware, or is unlawful.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorised access to any part of the Service.
• Reverse engineer, decompile, or disassemble the application.
• Use the Service to distribute malware or harmful code.
• Resell, sublicence, or redistribute the Service without our written consent.
• Exceed reasonable usage limits designed to maintain service quality for all users.

8. Data Storage & Transfer

qPlayer stores your show data locally on your device. You may transfer shows between devices using AirDrop or LAN Transfer. If you use the optional web portal or cloud features, data may be stored on our cloud infrastructure. We reserve the right to impose reasonable storage limits on cloud services.

9. Intellectual Property

The Service, including its design, code, branding, and documentation, is owned by Matrix Productions Ltd and protected by copyright and other intellectual property laws. qPlayer® is a registered UK trade mark (No. UK00004347203) of Matrix Productions Ltd. The qPlayer name, logo, and associated branding are trade marks of Matrix Productions Ltd. Nothing in these Terms grants you any rights to use these trade marks.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available". To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. Nothing in these Terms affects your statutory rights as a consumer under the laws of your country of residence.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
• We shall not be liable for any loss of data, revenue, or profit.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law, including mandatory consumer protection laws in your jurisdiction.

12. Indemnity

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the Service, including any claims related to content you upload that infringes third-party rights.

13. Termination

We may suspend or terminate your account if you materially breach these Terms. Upon termination, your right to use the Service ceases immediately. You may download your media files before account deletion. We will delete your data within 30 days of account closure, except where retention is required by law.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the app or email at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Third-Party Services

The Service integrates with third-party services including Apple (App Store, iCloud) and Google (Firebase for qPlayer Install). Your use of these services is subject to their respective terms and privacy policies.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, power failures, or internet outages.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Matrix Productions Ltd regarding the Service.

19. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you are a consumer residing in the European Union, European Economic Area, or any other jurisdiction with mandatory consumer protection laws, nothing in these Terms deprives you of the protection afforded by the mandatory provisions of the law of your country of residence, and you may bring proceedings in your local courts. If you reside in the United States, you agree that any disputes will be resolved in accordance with the laws of England and Wales, except where pre-empted by US federal law.

20. Contact

For any questions about these Terms, please contact:

Matrix Productions Ltd
Morningside, Haytor, Newton Abbot, Devon, TQ13 9XU
Company number: 17201494
Email: hello@qplayer.app