Privacy Policy

1. Introduction

This privacy policy explains how Matrix Productions Ltd ("we", "us", "our"), a company registered in England and Wales (company number 17201494), collects, uses, and protects your personal data when you use the qPlayer application for iPhone, iPad, and Mac, and the my.qplayer.app web portal (together, the "Service"). We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Matrix Productions Ltd is the data controller responsible for your personal data.

Registered office: Morningside, Haytor, Newton Abbot, Devon, TQ13 9XU
Company number: 17201494

If you have questions about this policy or your data, contact us at hello@qplayer.app.

3. Information We Collect

3.1 Account Information

qPlayer works offline without an account. If you choose to sign in (for v1 migration or qPlayer Install), we may receive your name, email address, and a unique account identifier via Apple Sign-In or Google Sign-In. If you sign in with Apple and choose to hide your email, we receive only a private relay address.

3.2 Purchase & Payment Data

Payments are processed by Apple (App Store). We do not receive or store your full payment card details. We receive confirmation of your purchase status, transaction identifiers, and purchase dates.

3.3 Media Files

Your audio and video files are stored locally on your devices. Media is moved between your devices directly (Show Transfer over your local network, or AirDrop) or through your own iCloud storage; it is not uploaded to servers we operate. We do not access, analyse, or share the content of your media files.

3.4 Usage Data

We may collect anonymised analytics such as app launches, feature usage, and crash reports to improve the Service. This data cannot be used to identify you personally.

3.5 Device Information

We may collect device type, operating system version, and app version for compatibility and support purposes.

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain the Service.
• To manage your account and process App Store purchases.
• To communicate with you about your account, updates, or support requests.
• To improve the Service through anonymised analytics.
• To comply with legal obligations.

5. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Contract: Processing necessary to provide the Service you have purchased (Article 6(1)(b)).
• Legitimate interests: Anonymised analytics to improve the Service (Article 6(1)(f)).
• Legal obligation: Where required by law (Article 6(1)(c)).

6. Data Sharing

We do not sell your personal data. We may share data with the following categories of third parties, solely to operate the Service:

• Cloud infrastructure: Google Cloud / Firebase (data storage, authentication, hosting).
• Payment processors: Apple (App Store one-time purchases).
• Analytics: Anonymised crash and usage data only.

All third-party processors are contractually required to protect your data in accordance with UK GDPR.

7. International Transfers

Your data may be transferred to and processed in countries outside the United Kingdom, including the United States (where our cloud infrastructure providers operate). Such transfers are safeguarded by Standard Contractual Clauses or adequacy decisions as required by UK GDPR.

8. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data and media files within 30 days, except where we are required by law to retain certain records.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate personal data.
• Erase your personal data ("right to be forgotten").
• Restrict or object to processing.
• Data portability: receive your data in a structured, machine-readable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at hello@qplayer.app. We will respond within one month.

10. Cookies

The qPlayer website and web portal use essential cookies required for authentication and session management. We do not use tracking or advertising cookies.

11. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews.

13. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via the app or email. The "Last updated" date at the top of this page indicates when the policy was last revised.

14. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk. Helpline: 0303 123 1113

15. Contact

For any questions about this privacy policy or your personal data, please contact:

Matrix Productions Ltd
Morningside, Haytor, Newton Abbot, Devon, TQ13 9XU
Company number: 17201494
Email: hello@qplayer.app